MIND BODY SOUL & WELLNESS REFUND AND CANCELLATION POLICY – CLASSES AND COURSE.

CANCELLATIONS WILL NOT BE ACCEPTED WITH LESS THAN 24 HOURS NOTICE.

Courses – minimum two weeks notice for refund.

When purchasing a pass, or drop-in you do so with the understanding that there are sometimes necessary fluctuations in the schedule, and undersubscribed classes may be discontinued.

POLICY REGARDING AGE

Drop in classes are open to all aged 16 and over. We may require proof of age.
Children under the age of 16 may attend classes if approved by the teacher, ONLY if accompanied by a parent or carer. The parent or carer MUST be present for the actual class. The parent or carer is responsible for ensuring there is no disruption to the class, and may be asked to leave with the child in such cases.

CLASS CANCELLATION POLICY

Please ensure you cancel more than 24 hours before the class is due to start. Cancellations less than 24 hours will count as a late cancel. If you late cancel or miss a reservation, the reservation will count as one of your classes.

BEHAVIOUR

Abusive or threatening behaviour, language of a profane or discriminatory nature, or behaviour in contravention of our cultural policy will not be tolerated by Mind Body Soul and Wellness with our students, staff, teachers or management. Persons exhibiting such behaviour will be asked to leave the class. In this instance no refunds will be given. We reserve the right to place a ban on future classes for persons guilty of the what we consider to be inappropriate behaviour as outlined above.

USING THE WEBSITE

You may book a class or membership via our online payment system. Please follow the instructions on the website. You may also renew your passes there. All bookings made on the website are subject to our terms and conditions, and by making a booking, you are agreeing to our terms and conditions. You are only permitted to make bookings for yourself, or others for on whose behalf you are authorised to act.

PAYMENT PROCESSING

Your credit card details are entered on a secure page and are transferred using SSL. We use Magnapass for bookings, and Stripe for processing.

SECURITY

Whilst we take every precaution to protect your personal online security, we cannot guarantee the operation of the site will be secure, confidential, uninterrupted or error-free. In using the website, you will not hold Mind Body Soul and Wellness responsible for any breach of security, unless such breach has been caused by our negligence. You may unsubscribe from our mailing list at any time by emailing us.

INFORMATION ON THIS WEBSITE

The information on this website is not intended to provide advice, medical or otherwise, and we accept no responsibility for loss which may arise from use of any information on this website. This website may contain links to external websites, and we are in no way responsible for the content of any of these external websites.

COOKIES

Small files know as cookies, which are normal feature of most websites, are stored by our website on your computer. We in no way use any information from these cookies, nor do we have access to them, once you have closed your browser and stopped browsing the site.

CHANGE OF POLICY

We may change or terms and conditions and policies from time to time, so please check this page regularly.

PRIVACY POLICY

Mind Body Soul and Wellness collect personal information from you in order to provide you with a service. We do not share any of your details with any third party. When placing a booking, you are obliged to provide us with your name, date of birth, address, email address, phone number and medical information. We may ask for more information than this, in order to improve our services to you, but you are under no obligation to provide more.

COMPANY DETAILS

Company registered address Mind Body Soul and Wellness, Huntingdon Boathaven, The Avenue, Godmanchester, Huntingdon, Cambridgeshire PE29 2AF